Fixing a Paper Jam

If you work in an office then you will probably have to fix a paper jam at some point. It’s an annoying reality but paper jams are still bound to happen. Luckily, they are a very easy problem to solve if you know how. Today we want to walk you through the basics of fixing a paper jam so you can get back to it!

The first thing we want to emphasis is to stay calm. We know that paper jams always come at the least opportune times, but keeping a level head is important. You don’t want to accidentally break something inside the machine and cause even bigger, more expensive problems.

  1. Locate the jam in the copier. The cause of the pesky jam is usually in the paper tray. Check and see if this is the case. If it’s not, then you may need to get inside the copier.
  2. Gently remove the paper. Slowly, carefully remove the paper. Do not yank or rip the paper. Pulling too hard can break something else in the copier, causing more damage. Ripping the paper can only accentuate the problem.
  3. Remove all small paper scraps. Double check to make sure everything is clear. Even a small tear can cause future damage.
  4. Run a cleaning program. Running a cleaning program will remove any excess dust or tiny scraps. It will also clean the brushes and prepare for the next print job.

If you follow these steps then you should be back to work in no time. If you are still experiencing problems then you may have something larger than a paper jam on your hands.